Who We Are

Havas CX is a global network dedicated to creating experiences that spark desire across the entire customer journey. United by a shared approach and purpose, we combine insight and innovation to drive loyalty and growth.

Mission

We bring together ideas, design and technology to create extraordinary customer experiences.

Who we are

We believe customer experience is human experience

We’re built to help brands meet the rising expectations of modern customers across strategy, design, technology, data, CRM, loyalty and transformation. Our approach to customer experience combines global scale with deep local expertise to create experiences that strengthen relationships, accelerate growth and move organizations forward.

Our Capabilities

Customer experience strategy

We define the vision, priorities and operating models that help brands create more connected, valuable and human customer experiences at scale.

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Digital product & service design

We design and build digital products and services that turn customer needs into intuitive, useful and distinctive experiences.

Journey mapping & orchestration

We map and connect customer journeys across channels, moments and touchpoints to make every interaction feel more seamless and purposeful.

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CRM, loyalty & marketing technology

We help brands build smarter customer relationships through CRM, loyalty, marketing automation and technology ecosystems designed to drive relevance and growth.

Data-led transformation & change management

We turn data into actionable intelligence, helping organizations improve decision-making, personalize experiences and transform the way they connect with people.

AI & emerging technology

We identify and apply advanced technologies, behaviors and opportunities to help brands innovate, creating the next generation of customer experience.

Havas Experience Network

We’re a connected network of CX talent across global markets and disciplines, working as one to create experiences that cultivate desire consistently and at scale. Organized under a common structure and mission, we bring together the brightest minds from across our countries, combining rich insights, user-centric technology and experience-led design to transform business performance.

2.3K+

Employees
19

Countries
1

Community

Converged.ai:
Human ingenuity, fueled by data

Our Havas Converged.ai strategy brings together standout creativity, media, and production capabilities – all powered by data, technology, and AI.

A transformed client experience: We help clients connect every part of the brand experience, building stronger relationships, greater preference and long-term growth.

A global Operating System: Converged.AI brings our talent, tools and capabilities together across the group, helping teams turn intelligence into sharper ideas and more effective work.

The best data, technology and AI: We use data, technology and AI to uncover richer insights, make work smarter and create measurable growth for our clients.

Desirable Experience Index: Moving from promise to proof

In an always-on world, people judge brands not by what they say but by what they deliver. Our latest Desirable Experience Index report on the state of global CX shows the gap between brand promise and lived reality is now the battleground, with 93% of brands falling short. At Havas CX, we connect design to technology, strategy to operations, and human understanding to real results – moving our clients from promise to proof.

Get the report

The Science of Desire

Desirable brands drive desirable results. Drawing on global brand data, behavioral science and qualitative research, three interacting drivers consistently emerge as the foundations of brand desire: Attraction, Affinity and Attachment. Our new Science of Desire report explores how to design, measure and build that system for growth.

See the report

Join us in helping shape the
future of experience

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