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Havas CX

Building meaningful experiences

We are Havas CX

Assembling the strongest CX minds from a global talent pool across the Havas Group, Havas CX is an international network dedicated to delivering meaningful experiences across the entire customer journey.

Organised under a common structure, governance, methodology and mission, we bring together more than 1,800+ CX specialists from across our local agencies and combine the power of rich insights, user-centric technology and experience-led design to transform business performance for our clients and partners.

A global customer experience network

18 Countries 1800+ People 25+ Villages

village map
CX talent and expertise sit at the core of our Havas Villages:
Argentina
Belgium
Brazil
Canada
China
France
Germany
India
Italy
Japan
Portugal
Singapore
Spain
Switzerland
Turkey
UK
USA
Vietnam

Our clients

We deliver business transformational CX services for clients all over the world across a range of sectors:

abbiveADPAesopAstrazenecaAxis bankcompare the marketDanonediageoDieselfitbitGapIBMLacosteLiberty mutualLVMHmaerskmylanOrangeparispets at homeReckittrenaultRoyal caninroyal mailsephorastarbuskctescoVolkswagen

Meaningful experience

Meaningful brands, as a shared and integrated methodology, is the red thread that runs across all areas of our Havas business. We invest in proprietary research to enable modern brands to deliver a unified customer experience across all touchpoints. Our insights are powered by:
Meaningful Brands study

Meaningful Brands study

  • 31 markets
  • 1,800 brands
  • 350,000 consumers worldwide
  • Our Annual Havas Global tracker on brands’ value defined by a combination of 'functional', 'personal' and 'collective' benefits

    • Learn more
Prosumer reports

Prosumer reports

  • 28 countries
  • 12,000 respondents
  • Ongoing analysis on leading edge consumer behaviour and expectations on specific topics or sectors
  • We have just published our recent post Covid-19 Prosumer Study

    • Download post Covid-19
    Prosumer report
X Index barometer

X Index barometer

  • 250 brands
  • 28,000 customers
  • US, UK, China, India, France
  • Our new CX barometer for measuring brand performance across the entire customer experience

    • Learn more

What we do

Across our network, our CX experts look at customer experience from a more holistic, comprehensive and less siloed perspective.

Based on the brief we receive, we assemble agile and bespoke teams equipped to solve every client business challenge.
Transform

Transform

Help your company move from focusing on internal operations to a customer-centric organisation.

  • Customer experience strategy
  • Innovation and emerging opportunities
  • Digital products and services
  • Change management
  • Data driven company transformation
  • New delivery models -i.e. agile and cloud-based
Deliver

Deliver

Design and build a meaningful experience at every touch point of the customer journey.

  • Customer journey mapping
  • Design and build of products and services
  • Experience and visual design
  • Content strategy
  • Enterprise digital platforms
  • Emerging technologies
Engage

Engage

Orchestrate the customer interactions across all channels to improve engagement.

  • Omni-channel strategy
  • CRM and loyalty programmes
  • Customer journey automation
  • Marketing and ad technology
  • Campaign management

In action:

Maersk

Business transformation

ADP

Experience design

Starbucks

Customer acquisition and engagement
see more