Assembling the strongest CX minds from a global talent pool across the Havas Group, Havas CX is an international network dedicated to delivering meaningful experiences across the entire customer journey.
Organised under a common structure, governance, methodology and mission, we bring together more than 1,800+ CX specialists from across our local agencies and combine the power of rich insights, user-centric technology and experience-led design to transform business performance for our clients and partners.
A global customer experience network
19 Countries 1800+ People 26 Villages
CX talent and expertise sit at the core of our Havas Villages:
Argentina
Australia
Germany
Spain
Belgium
India
Switzerland
Brazil
Italy
Turkey
Canada
Japan
UK
China
Portugal
USA
France
Singapore
Vietnam
Our clients
We deliver business transformational CX services for clients all over the world across a range of sectors:
Meaningful experience
Meaningful brands, as a shared and integrated methodology, is the red thread that runs across all areas of our Havas business. We invest in proprietary research to enable modern brands to deliver a unified customer experience across all touchpoints. Our insights are powered by:
Meaningful Brands study
31 markets
1,800 brands
350,000 consumers worldwide
Our Annual Havas Global tracker on brands’ value defined by a combination of 'functional', 'personal' and 'collective' benefits
Across our network, our CX experts look at customer experience from a more holistic, comprehensive and less siloed perspective.
Based on the brief we receive, we assemble agile and bespoke teams equipped to solve every client business challenge.
Transform
Help your company move from focusing on internal operations to a customer-centric organisation.
Customer experience strategy
Innovation and emerging opportunities
Digital products and services
Change management
Data driven company transformation
New delivery models -i.e. agile and cloud-based
Deliver
Design and build a meaningful experience at every touch point of the customer journey.
Customer journey mapping
Design and build of products and services
Experience and visual design
Content strategy
Enterprise digital platforms
Emerging technologies
Engage
Orchestrate the customer interactions across all channels to improve engagement.